Shipping Info

PURCHASING, CHECKOUT, OPEN BOX SHIPPING, GROUP SHIPPING, INSURANCE, INTERNATIONAL ORDERS AND FREE SHIP TERMS

 PURCHASING

When purchasing an order please take a careful look at the products. We recommend you use a PC or laptop for greater functionality and to take advantage of our rollover feature on the pictures for an easy up close look at the item(s) you are interested in but our site works and was developed with phones in mind as well.

Read the descriptions, any add-ons such as printed inner sleeves, posters, inserts, enquete cards (Mail in post cards/quiz/order forms), Obi's etc. will be mentioned there, as well as any defects to those items. If you don't see those items in the pictures, or descriptions then they are not available. Check photos for the presence of Obi tags.

Prices on records are subject to change, if you have an album or more in your cart when a price does change, East West will verify and honor the original price. 

GROUP SHIPPING

We are happy to announce we are accepting group shipment accounts. These can be set up with a group of friends or vinyl loving family members. Using this method, combined with our Open Box and FreeShip options insure that you and your group will never have to pay shipping from us ever. All group boxes are fully insured as always. Please contact Chris Langshaw, our account manager for full details on your group shipment at 

chris@eastwestrecords.ca 

CHECKOUT AND "OPEN BOX" SHIPPING

At checkout you will have an array of options for the shipping method that suits you the best. You may want to take advantage of our "Open Box" option to combine shipping on more than one order. Just click the "Open Box" before payment and you will not be charged shipping on your order. If you meet the $350 Cad or equivalent threshold to access the free shipping, notify us when you are ready and we will merge your orders and ship out your records. If you are using Open Box but are not at the threshold, please notify us when you require shipping and we will invoice you a discounted shipping rate. There are no duration restrictions so you can wait for the albums you really want. This is a great way to save money on shipping and we are pleased to be able to offer it to our valued customers.  We are happy to advise on the most economic method. In rare cases a carrier may not be available and we will notify you and advise prior to the shipment being posted, if we can not get a hold of you, we will ship the the most similar shipping option to your original. You will never be asked for further payment. These cases are very rare but they have happened.

INSURANCE

When purchasing please note East West Records will be insuring your packages with no extra cost to you. A destroyed or missing package will be covered, but if the courier/mail service claims your package was delivered and has proof of delivery, it makes things more complicated, so please watch your tracking updates for an idea of when your package will arrive. We suggest using a required signature to prevent any theft from your front door. It is an extra cost, but if you are expecting an expensive package it will give you peace of mind. Redirecting your package to a pick up point, or a PO box are also safe options. If your package does not arrive, or does and it's damaged please notify us at our email address and we will take care of the process but may need a written statement, pictures or other additional information. Please note in the case of no shows, we can't initiate a claim until 21 days days after the original shipping date. In the case of a destroyed parcel we can initiate the claim immediately. Pictures on the buyers end may be required upon request. We use a 3rd party specialty insurer.

INTERNATIONAL SHIPPING

Please note that the buyer is responsible for any clearance related fees when cross border shipping and understanding their country's import requirements. The major carriers (UPS/Purolator/DHL) have started pursuing significant 'Broker's Fees' for international shipping and have a higher clearance fee than Canada Post/USPS so we recommend the latter shipping method as the most economical.

FREE SHIPPING

Our FREE SHIP requirements apply to North American orders only, for remote areas within North America and international shipping, an equivalent  discount will be applied against your shipping cost.