Shipping Info
US & International Orders, Purchasing, Checkout, Build a Box Shipping, Group Shipping, Insurance and Free Ship Terms
United States Checkout
Shipping to the US? The buyer is responsible for any border clearance fees when shipping via UPS or Purolator. We recommend Canada Post/USPS as the most economical option for clearance costs as East West covers all border clearance and related fees. Your shipping quote with the CP/USPS option is final and complete; UPS, Purolator and DHL can charge brokerage fees as well, so with USPS as your shipping method there will be no surprises. The advantage of the major carriers is faster transit time.
Enter your shipping address and choose a shipping method to see your shipping cost and final checkout total in the order summary before you pay. Clearance fees may be collected separately by the carrier when shipping UPS or Purolator and are not necessarily included in that total. Do not assume duties and/or brokerage fees are prepaid with these carriers. Only when shipping USPS the quoted fee at checkout is your final fee.
*** Tariffs ***
Please Note: At this time there is no tariffs associated with vinyl record albums. They fall under the classification of Informational Media. We expect that this will never change as educational materials fall under this same classification. We are experienced at packaging and shipping internationally and we clear all paperwork associated with your order to ensure that it is clear the contents within are not subject to tariffs.
PURCHASING
When purchasing an order please take a careful look at the products. We recommend you use a PC or laptop for greater functionality and to take advantage of our rollover feature on the pictures for an easy up close look at the item(s) you are interested in but our site works and was developed with phones in mind as well.
Read the descriptions, any add-ons such as printed inner sleeves, posters, inserts, enquete cards (Mail in post cards/quiz/order forms), Obi's etc. will be mentioned there, as well as any defects to those items. If you don't see those items in the pictures, or descriptions then they are not available. Check photos for the presence of Obi tags.
Prices on records are subject to change, if you have an album or more in your cart when a price does change, East West will verify and honor the original price.
GROUP SHIPPING
We are happy to announce we are accepting group shipment accounts. These can be set up with a group of friends or vinyl loving family members. Using this method, combined with our Open Box and Free Ship options insure that you and your group will never have to pay shipping from us, ever. All group boxes are fully insured as always. Please contact Chris Langshaw, our account manager for full details on your group shipment:
chris@eastwestrecords.ca
CHECKOUT AND "BUILD A BOX" SHIPPING
At checkout you will have an array of options for the shipping method that suits you the best. You may want to take advantage of our "Build a Box" option to combine shipping on more than one order. Just click the "Build a Box" before payment and you will not be charged shipping on your order. If you meet the $350 CAD or equivalent threshold you will receive your shipment free of charge. Simply notify us when you have crossed the threshold and are ready to ship. We will merge your orders and ship out your records. If you are using Open Box but are not at the threshold but want us to ship, please notify us when you require shipping and we will invoice you a discounted shipping rate. There are no duration restrictions so you can wait for the albums you really want. We check in with our customers if we don't see any additions for 8 weeks. If we don't hear back after a one month period we will send a full refund This is a great way to save money on shipping and we are pleased to be able to offer it to our valued customers. We are happy to advise on the most economical shipping methods to your locale (please email peter@eastwestrecords.ca if you have any further questions regarding shipping) . If you live in a remote location sometimes our flat rates do not cover a lot of the shipping charges, in this instance we will contact you and work out a discounted rate.
INSURANCE
When purchasing please note East West Records will be insuring your packages with no extra cost to you. A destroyed or missing package will be covered, but if the courier/mail service claims your package was delivered and has proof of delivery, it makes things more complicated, so please watch your tracking updates for an idea of when your package will arrive. We suggest using a required signature to prevent any theft from your front door. It is an extra cost, but if you are expecting an expensive package it will give you peace of mind. Redirecting your package to a pick up point or requesting a signature requirement upon delivery are both safe options. If your package does not arrive, or does and it's damaged please notify us at: info@eastwestrecords.ca and we will take care of the process but may need a written statement, pictures or other additional information. Please note in the case of no shows, we can't initiate a claim until 21 days days after the original shipping date. In the case of a destroyed parcel we can initiate the claim immediately. Pictures on the buyers end may be required upon request. We use a 3rd party specialty insurer. Please know that missing or damaged packages are extremely rare. We use rugged Whiplash mailers and package carefully to help avoid any unnecessary headaches.
INTERNATIONAL SHIPPING · United States checkout details
East West covers all clearance related fees when shipping via Canada Post/USPS. Please note that the buyer is responsible for any clearance related fees when cross border shipping and understanding their country's import requirements when shipping with the major carriers (UPS/Purolator/DHL) as they have started pursuing significant brokerage fees for international shipping and have a clearance fee that Canada Post/USPS does not so we recommend the latter shipping method as the most economical.
FREE SHIPPING
Our FREE SHIP requirements apply to North American orders only, for remote areas within North America and international shipping outside of North America, an equivalent discount will be applied against your shipping cost.